Situation
Real-Time Processing, Compliance, and Operational Efficiency
Qatar International Islamic Bank (QIIB), one of Qatar’s leading Islamic financial institutions, embarked on a strategic initiative to modernise its Real-Time Gross Settlement (RTGS) operations.
As a processor of high-value, time-critical payments, QIIB needed a modern platform capable of supporting real-time transaction processing, embedded risk controls, and full regulatory compliance in line with Qatar Central Bank (QCB) requirements.
To achieve this, QIIB partnered with Eastnets to deploy PaymentSafe, a high-performance payment hub designed to support ISO 20022 messaging, automate compliance checks, and orchestrate RTGS workflows with speed, accuracy, and resilience.
Task
Eliminating Manual Bottlenecks and Strengthening Compliance
As payment volumes increased and regulatory expectations evolved, QIIB faced several operational and compliance challenges:
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Manual validation steps causing processing delays
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Fragmented workflows increasing operational risk
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Limited automation across RTGS payment flows
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Requirement for embedded AML screening on high-value transactions
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Mandatory alignment with Qatar Central Bank’s Montran Gateway standards
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Dependence on manual message enrichment and correction
The objective was clear: implement a scalable, automated RTGS backbone with full visibility, structured workflows, and seamless system integration.
Results
High Performance, Full Compliance, and Rapid Deployment
The deployment of Eastnets PaymentSafe delivered measurable and immediate results:
Key outcomes:
100% success rate for outward RTGS message processing
99.99% success rate for posting messages to the Core Banking System (CBS)
Full implementation completed within one month, including extensive testing scenarios
Hassan Shabrawy, Head of IT Ops & Apps and Service Delivery Qatar International Islamic Bank (QIIB)
