Enhancing Compliance Integrity at Prime Bank with Eastnets SafeWatch Screening

Situation

Strengthening Screening Accuracy and Real-Time Protection

Prime Bank, a leading financial institution in Kenya, embarked on a journey to modernize its AML compliance and screening framework. The bank aimed to enhance detection accuracy, significantly reduce false positives, and streamline compliance decision-making — all while maintaining full regulatory alignment.

To support growing transaction volumes and digital banking channels, Prime Bank also required seamless integration between its screening systems, core banking platforms, and customer-facing digital services.

To achieve these objectives, Prime Bank partnered with Eastnets to implement SafeWatch Screening (SWS) — a scalable, real-time screening solution designed to deliver speed, accuracy, and automation across the entire compliance lifecycle.

Task

Managing Screening Performance, Accuracy, and Integration

Prime Bank faced several operational and technical challenges that limited the effectiveness of its existing screening environment:

• Performance bottlenecks impacting timely transaction screening

• High false-positive rates, increasing manual workload and investigation time

• Limited integration with core banking systems and digital channels

• Manual workflows slowing down compliance processes

• Need for real-time detection of suspicious financial activities

• Requirement for ISO 20022–compliant screening to support evolving standards

The objective was clear: build a modern, automated screening environment that delivers real-time protection, high accuracy, and seamless integration across all banking channels.