Situation
Digitizing Compliance, Empowering Operations
Gulf Insurance Group (GIG) – KSA, one of Saudi Arabia’s leading insurers, recognized the growing need to modernize how it managed customer information and compliance processes for its corporate clients.
The company’s reliance on manual, paper-based workflows made it difficult to maintain operational efficiency and keep pace with SAMA’s evolving Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
To address these challenges, GIG partnered with Eastnets to implement a centralized, digital KYC platform fully integrated with a robust AML screening system. The solution was designed to enhance data accuracy, streamline compliance operations, and ensure continuous regulatory alignment, setting the foundation for long-term operational excellence.
Task
Paper Processes in a Digital World
GIG’s compliance and onboarding processes were manual, fragmented, and time-consuming — limiting visibility and increasing the risk of human error. As SAMA’s compliance expectations became more stringent, the company needed to:
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Transition to a digital KYC system for centralized customer data collection and oversight
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Integrate a real-time AML screening tool to identify high-risk entities and potential red flags
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Maintain full compliance with SAMA regulations and audit standards
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Empower internal teams to manage compliance with greater confidence and efficiency
The challenge went beyond technology — it required a cultural and operational shift toward automation, accuracy, and proactive compliance.
Results
Driving Compliance Efficiency and Confidence
The partnership between GIG KSA and Eastnets delivered a measurable leap in efficiency, accuracy, and compliance agility.
Fully digital KYC workflows, eliminating manual, paper-based processes
Automated AML screening for faster and more accurate risk detection
Full compliance with SAMA regulations, reducing operational and reputational risk
Compliance Team Gulf Insurance Group – KSA
