How to Digitise Customer Journeys Without Increasing Fraud Exposure
Live Session | 14 October 2026 | 1:00 PM (UK Time)
Deliver seamless digital experiences without creating new opportunities for fraud.
As financial institutions accelerate digital transformation initiatives, the pressure to deliver faster onboarding, frictionless customer experiences, and fully digital journeys has never been greater.
However, every new digital channel, process, and customer touchpoint can introduce additional fraud, financial crime, and compliance risks if not properly managed.
Join Eastnets for an interactive live session exploring how organisations can modernise customer journeys while maintaining robust fraud prevention, KYC, AML, and screening controls.
Our experts will share practical strategies for balancing customer experience and risk management, helping organisations strengthen trust, improve operational efficiency, and detect threats earlier in the customer lifecycle.
Access the webinar
What You'll Learn
The fraud risks commonly introduced during digital transformation initiatives
How to embed KYC and customer due diligence into digital onboarding journeys
Detecting suspicious behaviour without creating unnecessary customer friction
The role of AML, sanctions screening, and risk-based controls in digital channels
Best practices for creating trusted digital customer experiences
How technology can help reduce risk while accelerating onboarding and servicing
What Should Attend?
Chief Digital Officers
Heads of Customer Experience
Heads of Compliance
Financial Crime Leaders
AML Managers
Risk & Fraud Managers
Digital Banking Teams
Operations Leaders
Customer Onboarding Teams
Why Attend?
Digital transformation shouldn't come at the expense of security or compliance. Discover how leading organisations are building smarter customer journeys that improve customer satisfaction while strengthening fraud prevention and financial crime controls.
Learn how to create secure, compliant, and frictionless customer journeys that support growth without increasing fraud exposure.
