Situation
Driving Efficiency, Ensuring Compliance
Arab Bank Australia Limited (ABAL), a leading Australian financial institution, set out to enhance its cross-border payment messaging in line with Swift’s CBPR+ ISO20022 standards. The goal: to automate message conversion and ensure compliance—without disrupting its existing systems.
To achieve this, ABAL partnered with Eastnets to implement PaymentSafe 2.5 (CBPR+ ISO20022 Translator) — an intelligent, automated platform that delivers compliance, operational efficiency, and real-time interoperability across Swift systems.
Task
Automating Message Translation While Minimizing Risk
Transitioning to CBPR+ ISO20022 presented both technical and operational challenges. ABAL faced:
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Legacy processes that relied on manual intervention
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Risk of message formatting errors and character encoding issues
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Lack of integrated reporting and real-time visibility
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Regulatory and Swift compliance requirements
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The need to improve efficiency without disrupting existing systems
The challenge was clear: automate the conversion of outgoing Swift FIN messages to ISO20022, ensuring accuracy, compliance, and continuity in payment operations.
Results
From Manual Effort to Automated Efficiency
The implementation of Eastnets PaymentSafe delivered immediate, measurable results:
Operational Efficiency
Significant reduction in manual intervention and faster processing times
Compliance Assurance
Real-time alignment with Swift and ISO20022 mandates
Improved Risk Management
Enhanced oversight, error resolution, and audit control
Darren Mills, Executive Manager Operations, Arab Bank Australia Limited
