Bid Manager

Job Title: Bid Manager
Job Family: Business Operations
Report To: Product Operations Excellence Manager
Subordinates: Bid Management Team: Senior Bid Officer & Bid Officer and related parties

Company Overview

Eastnets is a leading player in the B2B fintech industry. We are a global provider of compliance and payment solutions for the financial services sector. Our experience and expertise help ensure trust at 800 financial institutions across the world, including 11 of the top 50 banks. For more than 35 years, we’ve worked to keep the world safe and secure from financial crime. We do it by helping our partners manage risk through sanction screening, transaction monitoring, analysis, and reporting, plus market-leading consultancy and customer support.

Have a look at our website here: www.eastnets.com

Job Description

The Bid Manager is responsible for introducing, coordinating, and managing the entire bid response process, ensuring high-quality, timely, and competitive submissions for RFx (Request for Proposals, Quotations, and Information) and Due Diligence requests.

This role involves driving the development of winning proposals, ensuring alignment between Eastnets’ offerings and customer needs while adhering to strict quality standards and deadlines. Additionally, the Bid Manager is responsible for maintaining proposal repositories, reporting on bid performance, and continuously improving the bid response process.

As the leader of the Bid Management Team, the Bid Manager will guide the team and proactively enhance the quality, consistency, and efficiency of bid submissions. The Bid Manager must oversee, develop, and maintain a knowledge base of standard responses and templates. This requires close collaboration with internal teams and senior stakeholders to ensure accurate, compelling, and competitive submissions.

To succeed in this role, the Bid Manager must have exceptional communication skills, particularly in written English (grammar, spelling, and vocabulary), coupled with a strong business sense and the ability to understand technical concepts. The ability to transform complex information into clear, concise, and persuasive proposals while working under pressure and tight deadlines is critical.

Responsibilities & Duties

Bid Management & Process Coordination

1. Manage and drive the bid process from receiving the bid from sales through to final submission and client inquiries.

2. Compile, edit, and proofread proposals, ensuring they contain clear technical content and designs while maintaining a professional and concise presentation.

3. Ensure the most appropriate and relevant solutions for each bid are effectively gathered from all parts of the business.

4. Review and revise documents prepared by others, ensuring responses meet the required standards.

5. Determine the scope and timeline of new bids, leading and coordinating the preparation of the bid while ensuring that contributors provide information on time to meet client needs.

6. Respond to customer due diligence requests in collaboration with relevant Eastnets stakeholders.

Content & Knowledge Management

7. Develop an in-depth understanding of Eastnets’ products and services by reviewing previous bids and design documents and collaborating with internal teams.

8. Maintain and enhance standard sales proposal templates for all products and services.

9. Develop and manage an RFP repository to store all standard documents and reference materials for future bids.

Reporting & Senior Management Engagement

10. Provide reports and presentations to management as needed.

11. Report on the RFP pipeline and the status of submitted RFPs.

12. Track and analyze bid performance metrics to identify areas for improvement.

Team Leadership & Stakeholder Collaboration

13. Lead, mentor, and manage the bid management team, ensuring high performance and professional growth.

14. Assign tasks and monitor workloads to ensure efficiency.

15. Foster a collaborative culture within internal teams and senior stakeholders to enhance bid quality.

16. Conduct review meetings and debrief sessions post-submission to identify lessons learned.

17. Maintain the security of the information, devices, and systems that Eastnets and its personnel, customers, and partners use.

18. Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity, and availability.

19. Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and the employee handbook.

20. Participate in the company’s wide initiatives.

Qualifications

1. 5+ years of experience in bid management or proposal writing.

2. Bachelor’s degree in a STEM subject from a recognized university.

3. Fluency in English and Arabic; French is a plus.

4. Proper knowledge of RFx (Request for Proposals/Quotations/Information) and Due Diligence requests.

5. Experience in managing complex bid processes.

6. Proficiency in Microsoft Office programs such as Excel, Word, PowerPoint, and Outlook.

7. Comfortable working both independently and collaboratively within a team.

8. Excellent communication skills.

9. Able to work under tight deadlines and handle multiple activities.

10. Ability to work outside regular working hours when needed to meet customers’ deadlines.

11. Must have and maintain a positive attitude.

12. Familiarity with AI technologies and their application is a strong plus