Job Title: Implementation Project Manager
Job Family: Operation Client Services
Report To: Implementation Program Manager
Subordinates: None
Company Overview
Eastnets is a leading player in the B2B fintech industry. We are a global provider of compliance and payment solutions for the financial services sector. Our experience and expertise help ensure trust at 800 financial institutions across the world, including 11 of the top 50 banks. For more than 35 years, we’ve worked to keep the world safe and secure from financial crime. We do it by helping our partners manage risk through Sanction Screening, Transaction Monitoring, analysis, and reporting, plus market-leading consultancy and customer support.
Have a look at our website here: www.eastnets.com
Job Description
The Implementation Project Manager is responsible for proactively managing and delivering end-to-end implementation projects for Eastnets' customers. He/She will own the project and ensure delivery within the defined timeline, while meeting all quality and budget requirements.
The Implementation Project Manager serves as the single point of contact between customers and the involved Eastnets teams, ensuring smooth and transparent communication among all stakeholders. Success in this role depends on the candidate’s ability to manage and resolve complex issues with support from Eastnets’ internal teams.
He/She is also expected to consistently reflect Eastnets’ professionalism and to mentor engaged teams to ensure successful execution.
Responsibilities & Duties
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Deliver projects within the constraints of schedule, features/functionality, and budget.
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Prepare resource schedules and project plans.
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Establish a risk/issues management strategy that enables proactive decisions and actions throughout the project’s life cycle.
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Execute established policies and procedures for the project (e.g., quality assurance and communication plan).
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Maintain the Master Project Plan, including a communication plan and stakeholder register, while maintaining the master project schedule.
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Collect, review, and publish project status regarding resources, schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.
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Follow the processes published by Eastnets PMO in project delivery.
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Anticipate customer requests and feedback and prepare contingency plans.
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Own and manage the resolution of complex business and technical issues arising during project implementation.
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Monitor resource usage in the project’s scope and coordinate with sales to initiate new potential opportunities.
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Identify any possible sales opportunities and coordinate with sales.
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Maintain weekly reporting with management and other internal stakeholders.
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Prepare project reports to customers where and when required.
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Manage the project teams.
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Manage customer escalations while maintaining customer satisfaction and minimizing the related overhead on the internal teams.
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Ensure the handling of customer portfolios and relationships, in cooperation with territory sales managers.
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Participate in setting internal procedures that enhance deliveries to customers.
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Participate in setting internal as well as customer priorities to ensure the success of projects.
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Analyze project profitability and recommend corrective measures for future projects.
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Maintain the security of the information, devices, and systems that Eastnets and its personnel, customers, and partners use.
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Protect Eastnets business information and any customer, supplier, or partner information within its custody by safeguarding its confidentiality, integrity, and availability.
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Adhere to and comply with Eastnets internal security policies, Code of Ethics, Non-Disclosure Policy, Non-Compete Policy, Email Policy, Proprietary Rights Acknowledgement, Background Check Policy, and all other internal policies and the employee handbook.
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Participate in the company’s wide initiatives.
Qualifications
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Bachelor’s degree in Computer Science or an equivalent field.
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8+ years of experience in the IT industry, especially in managing payments implementation projects.
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Proficiency in English.
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Proven verbal and written communication skills.
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Competency in analytical problem-solving, customer/partner relationships, product & technology expertise, and project scheduling.
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Experience in payments solutions.
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Experience in banking solutions.
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PMP certification.
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MBA or EMBA is a plus.
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Demonstrate leadership in how project coordination is structured.
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Provide support and mentoring for project members and establish good working relationships with other organizational units.
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Take responsibility for your own personal and professional growth.
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Demonstrate inquiry and advocacy skills—both in understanding others’ positions and in presenting your own.
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Lead or facilitate meetings in English. Communicate effectively and assertively in high-risk situations to resolve issues and build consensus.
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Use interpersonal and team-building skills to promote cooperation, effective teamwork, and open knowledge sharing.
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Apply a broad understanding of client and organizational strategic goals to set priorities among multiple projects.
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Lead others in planning complex, large-scale projects and initiatives.
Apply for this role and join the Eastnets family
Fill out the form, send your CV to recruitement@eastnets.com, and our recruitment team will be in touch if your skill set matches our needs.
A recognised leader in financial software



