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Technical Support Officer

Amman, Jordan

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As a Technical Support Officer, you will report to the Technical Support Team Leader.
You will be responsible for providing technical support on Eastnets solutions and managing tickets opened by Eastnets customers.


  • Coordinate, analyze, and manage customer tickets turned over by the Technical Support team and involve other groups as required.
  • Provide the technical support team with complete answers to customer inquiries on Eastnets solutions.
  • Develop and maintain up-to-date knowledge on Eastnets solutions, software and, documentation.
  • Maintain an overview of all delivered products and services to Eastnets customers.
  • Perform testing and validation of release updates and patches.
  • Professionally manage an operational support environment by managing documentation, utilizing case tracking tools, and test environments.


  • Bachelor’s Degree in computer science, related technical field, or equivalent work experience.
  • 2-5 years of experience working within a technical support team or a service desk.
  • Good analytical skills, a keen eye for quality, and strong customer focus.
  • Experience with Unix and/or Windows server environments.
  • Working knowledge in Oracle or MSSQL, and IBM Db2 is a major plus.
  • Knowledge of database concepts, SQL statements, and some level of software development skills.
  • Proven spoken and written English. Knowledge of other languages is a major plus.
  • Good customer-facing communication skills.
  • Knowledge of web application servers is a plus.
  • Self-motivated and eager to learn
  • Occasional travel may be required.
  • Very good understanding of the support process cycle.
  • Strong team coordination and communication skills.
  • A proactive approach to problem-solving.
  • Systematic approach and focus on problem identification and resolution.

Apply for this role

Please fill in the fields indicated below, attaching a current resume and a cover letter, to be considered.