Product Support Timeline

Below please find the product support timeline for our solutions. If you have any questions, please do not hesitate to contact us per below:

Global- Customer Service: cs@eastnets.com
GCC - Customer Service: cs.gcc.@eastnets.com
Levant and Egypt - Customer Service: cs.lv@eastnets.com
Europe and Turkey - Customer Service: cs.eu@eastnets.com
USA - Customer Service: cs.us@eastnets.com
All Other - Customer Service: cs.ch@eastnets.com

en.SafeWatch Filtering
Version GA Date Enhancement Maintenance Enhancement End Date Support End Date Next Action
3.1.x Jun-07 No No 31-Dec-12 31-Dec-13 Migrate to 3.4 or 4.0
3.2.x Jun-09 No No 31-Dec-13 31-Dec-14 Migrate to 3.4 or 4.0
3.4 Jun-14 Yes Yes 30-Oct-18 30-Oct-19 Upgrade to 4.0 
4.0 Sep 17 Yes Yes  31- Aug- 20 31- Aug - 22  N/A
en.SafeWatch Profiling
Version GA Date Enhancement Maintenance Enhancement End Date Support End Date Next Action
1.3.1 Dec-11 No No 30-Sep-14 30-Sep-15 Upgrade to 2.2
2.1 Apr-14 Yes Yes 1-Dec-18 Dec-19 Upgrade to 2.2
2.2 May-16 Yes Yes Not Planned Not Planned Upgrade to 2.3 
2.3 Mar-17 Yes Yes Not Planned Not Planned N/A
en.Reporting
Version GA Date Enhancement Maintenance Enhancement End Date Support End Date Next Action
2.5 Apr-11 No No 30-Apr-13 30-May-14 Upgrade to 3.1
2.6 Mar-12 No No 31-Dec-13 31-Jan-15 Upgrade to 3.1
3.0 Apr-13 No Yes 1-Sept-16 1-Nov-17 Upgrade to 3.1
3.1 May-16 Yes Yes Not Planned Not Planned N/A
en.DDA
Version GA Date Enhancement Maintenance Enhancement End Date Support End Date Next Action
3.0 Apr-11 No No 1-Feb-17 1-Nov-17 Upgrade to 4.0
3.1 Feb-14 No Yes Feb-17 Nov-17 Upgrade to 4.0
4.0 Nov-16 Yes Yes Not Planned Not Planned N/A
en.Recovery
Version GA Date Enhancement Maintenance Enhancement End Date Support End Date Next Action
2.3 Jul-09 No Yes 1-Jan-15 Not Planned N/A
en.PaymentSafe
Version GA Date Enhancement Maintenance Enhancement End Date Support End Date Next Action
1.5 Jul-11 Yes Yes Not Planned Not Planned N/A
2.0 Oct-16 Yes Yes Not Planned Not Planned N/A
 
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